Responsible Gambling

Keeping play in balance

Playing should remain fun and positive. That means balancing how much you spend with how much you want to play, and paying attention when that balance becomes difficult to maintain.

We provide account controls that can help you set boundaries before you play. If you are concerned about your gambling, a break or self-exclusion may be more appropriate than changing a spending limit.

Account limits

You can set four types of control from the limit page.

• A deposit limit caps how much you can deposit in a chosen currency per day, week or month.
• A loss limit stops play after the selected amount has been lost in that currency per day, week or month.
• A wagering limit tracks the total amount played in the selected currency and stops play when the daily, weekly or monthly amount is reached.
• A session limit controls how long you can play in one session before you are logged out. You can log in again to begin a new session.

You can lower a limit through the same page. If you raise or remove one, we send a confirmation message to your registered e-mail address. The change takes effect 24 hours after you confirm that e-mail.

A wagering limit counts the total value of bets rather than the change in your balance. You may therefore reach it even when your balance has changed only slightly.

Breaks and self-exclusion

A cooling-off break can run from 1 day to 6 months. You can still log in during the break, but you cannot deposit, receive promotions or play for real money. It ends when the selected period expires. You may ask to reopen the account earlier, subject to a 24-hour waiting period.

Self-exclusion can run from 1 day to permanent. Once it starts, you cannot log in until the selected time has passed. A timed self-exclusion cannot be reopened before its end. If you permanently close your account through support, it is closed forever, cannot be reopened, and you cannot create another account.

Contact customer support at [email protected] to activate self-exclusion or ask about the available options.

Protecting minors

You must be over 18 to play. We may request proof of age and can restrict access or suspend an account when that proof is not provided.

Independent help

Independent professional support is also available through these organisations.

• GamCare
• GordonHouse
• Gam-Anon