Privacy and Your Data
Data created while you play
Using BitStarz creates records connected with your account. These include deposits, withdrawals, payouts, winnings and other transactions. We also process your gameplay activity, wager details, win and loss history, and game preferences.
Technical information is collected as you use our services. It may include your IP address, geolocation and device data. Cookies, tracking technologies and usage monitoring can collect information automatically. Customer support conversations may add further details when you ask us for help.
Some information comes from third parties rather than directly from you. Financial institutions, regulators and fraud prevention agencies may provide data relevant to payments, identity checks or the integrity of an account.
Registration and identity information
When you create an account, we may collect your full name, date of birth, residential address, e-mail address and other contact details. Identification documents can also form part of your registration and account record.
Identity verification requires official documents for know-your-customer and anti-money-laundering checks. The information handled for these checks may overlap with your registration and financial data. We may also process any other information needed to provide the gaming experience.
Why we use personal data
Your information lets us establish and maintain your account. It is also used to process deposits, withdrawals and payouts, and to provide gaming services.
We process data to meet gambling, anti-money-laundering and other regulatory duties. Fraud detection and prevention depend on account, transaction and technical records. The same information helps us protect the integrity of our services.
Service performance and the user experience may be improved by reviewing usage and business analytics. Marketing messages and promotional offers are sent with your consent. Optional services also rely on consent where it is the applicable basis.
Different legal grounds support these activities. Processing may be necessary to fulfil our agreement with you or to comply with a legal obligation. We may also rely on legitimate interests, including security, fraud prevention, service improvement and business analytics. Where processing depends on consent, you can withdraw that consent.
Sharing beyond BitStarz
We may disclose personal data to service providers whose work supports our business and operations. Examples include IT, storage, marketing and legal services.
Public authorities may receive information where disclosure is required. Data may also be shared with third parties during a corporate transaction or operation, such as a merger, acquisition, reorganisation, or sale of a business or assets.
Some personal data may travel to other countries. In that case we protect it with suitable safeguards, such as agreements covering the transfer or a check that the receiving country offers an adequate level of privacy protection.
Access inside BitStarz
Only employees whose work requires personal information may access it. Typical examples are our data protection and anti-money-laundering officers, the payment and fraud teams, support and retention staff, VIP managers and other staff assigned to a task that needs the data.
Employees who handle player information are bound by confidentiality agreements. They must process it in line with the applicable gaming rules, data protection laws and privacy standards.
Retention and protection
We do not process personal data for longer than needed for the purposes described here. Retention can also be necessary for legal, regulatory and business reasons. Anti-money-laundering rules oblige us to hold financial and transaction records for at least five years.
Appropriate safeguards include encryption and restricted access. If a personal data breach occurs, we will notify affected individuals and regulatory authorities when the law requires it.
Our services are restricted to people aged 18 or older. If we learn that we have collected data from a minor, we will delete it promptly.
Your rights
You have the right to be informed about how your information is collected and used. You may request a free copy of the personal data we hold about you.
If information is inaccurate or incomplete, you may ask us to correct it. Supporting documents may be required. You may also object when processing touches your fundamental rights. We then stop unless we can show legitimate grounds that outweigh your objection.
You may request erasure when there is no legal basis for us to retain the data. Information you supplied can be requested in a structured, commonly used format for transfer. You may also withdraw consent at any time, without affecting processing that was lawful before the withdrawal.
Send any request about these rights or any privacy question in writing to [email protected].