Contact BitStarz

Talk to support

Reach us through live chat or e-mail us at [email protected]. The team answers around the clock, every day of the year.

What we can help with

Contact the team if you have a question about the terms, want to ask whether a refund is possible, need help with documents, or wish to close your account. The same e-mail address can be used for a self-exclusion request or a written privacy request.

We can also explain the information or verification needed for an account request.

If a game freezes or does not start, send the game name, the time of the problem, your stake and a screenshot. Those details help us investigate what happened. You can also ask support to check a crypto deposit that has not appeared in your account.

VIP players also have a dedicated VIP support line by e-mail, open around the clock.

Complaints

Send a complaint to [email protected] or start it through live chat so customer service can review it first. If the team cannot resolve it immediately, the complaint will be escalated internally and we will keep you reasonably informed of its status.